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Dr Maureen Rhoden (PGCE, SEDA, FHEA) is a Lecturer and Student Experience Manager in the Business School within the Faculty of Business and Law at the Open University (UK). Her work centres on advancing inclusive education and improving outcomes for marginalised and underrepresented students. With over 20 years’ experience in teaching, leadership, and research, Maureen uses an evidence-based approach to embed inclusive, scholarship-informed practices that enhance student success, retention, and satisfaction. She is currently Principal Investigator on a number of funded projects which include investigating the experience of students with dyslexia, and student complaints as a pathway to improving their overall learning experience.